FAQ

Apex Designs has been creating high-quality embroidery and cuttable files for 12 years. We are a family business with three growing boys. We never use automated conversion tools for our fonts and alphabets. Every letter in our designs is meticulously crafted by hand to ensure clean lines and perfect results, whether you are stitching or cutting.

Our designs are tested in our store in North Carolina every day for clients. We only sell what we use and love, and we hope you do too. We utilize industry-leading software and the latest updates to maintain the highest standards. If you are not happy with a file, please email us. We strive to create the best digital designs in the world, from intricate embroidery to precision cuttables and appliques.

Happy Creating,

Apex Embroidery & Digital Designs

FAQ Category: Downloading Files

How do I unzip files?

All of Apex Embroidery's products are delivered to you via download as compressed ZIP files.

What is a ZIP file?

"Zipping" involves compressing one or more files into a smaller archive. This makes it quicker and more efficient for you to download your purchase. Before you can use your files, you must "Unzip" the file you downloaded.

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How do I unzip files?

All of Apex Embroidery's products are delivered to you via download as compressed ZIP files.

What is a ZIP file?

"Zipping" involves compressing one or more files into a smaller archive. This makes it quicker and more efficient for you to download your purchase. Before you can use your files, you must "Unzip" the file you downloaded.

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FAQ Category: General

Can I stitch your Fonts and Designs to sell?

The Fonts sold on this site digitized & Copyrighted by Apex Embroidery Inc. Fonts & Designs may be stitched out on items and those items may be sold for profit. The designs themselves are NOT to be sold, shared, traded or exchanged in anyway. 

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Can I use the designs from this site on a regular sewing machine?

No, the designs you purchase on this site will not work on a regular sewing machine. You will need an embroidery machine.

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What do I need before I purchase a font or design?

You need to have an embroidery machine as well as the computer equipment and software you need to download the design to your computer and then transfer it to your embroidery machine.

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Can I use designs I download for Commercial Use?

The Fonts and Designs sold on this site owned by Apex Embroidery Inc. Fonts & Designs may be used on items and those items may be sold for profit. The designs themselves are NOT to be sold, shared, traded or exchanged in anyway. 

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FAQ Category: Purchase Process

What forms of payment do Cuttable Designs accept?

We accept online Paypal payments. Paypal allows many popular credit cards like Amex, Mastercard, Visa and Discover.

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What is the refund policy?

Due to the nature of instant download products, Cuttable Designs do not offer returns. If you have any issues, please contact us. We are happy to support you.

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